FAQ's
Frequently Asked Questions (FAQ)
1. What type of clothing does Mirage offer?
Mirage specializes in elegant women’s clothing, designed for the modern woman who values sophistication and style. Our curated collections feature a range of garments, from timeless dresses to chic blouses and refined accessories, all crafted to empower women and elevate their wardrobe.
2. Who is the target audience for Mirage?
Our collections cater to women of all ages who appreciate elegance and contemporary design. Whether dressing for a special occasion or seeking everyday refinement, Mirage offers versatile options that reflect a stylish and confident lifestyle.
3. Where can I purchase Mirage products?
Mirage operates exclusively online, allowing you to explore our complete collection from the comfort of your home. Our user-friendly website ensures a seamless shopping experience, from selecting your favorite pieces to a secure checkout.
4. What are the shipping options available at Mirage?
We are pleased to offer complimentary standard shipping within the United Kingdom. While we currently do not ship internationally, we are working towards expanding our reach in the future. Orders are typically dispatched within 3-5 business days.
5. What is Mirage's return policy?
At Mirage, we prioritize customer satisfaction. We offer a 30-day return policy. If you are not completely satisfied with your purchase, you may return the items within 30 days of receipt, provided they are unworn, unwashed, and in their original packaging.
6. How do I initiate a return?
Returning an item is straightforward. Please contact our customer service team at contactmiragefashion@gmail.com, and we will provide you with a prepaid return label. Once we receive and process your return, we will issue a refund or store credit, depending on your preference.
7. What payment methods does Mirage accept?
Mirage accepts a variety of secure payment methods, including major credit cards (Visa, MasterCard), PayPal, and Apple Pay. Rest assured, all transactions are securely processed, and your personal information is protected.
8. Can I track my order?
Absolutely! Once your order has been shipped, you will receive a confirmation email containing a tracking number. This allows you to monitor your shipment in real-time until it arrives at your designated address.
9. What should I do if my order arrives damaged or incorrect?
In the unlikely event that you receive a damaged or incorrect item, please contact our customer service team at [email address] as soon as possible. We are committed to resolving the issue promptly, either by sending the correct item or issuing a full refund.
10. How does Mirage prioritize sustainability?
At Mirage, we are dedicated to sustainable practices. Our garments are produced with a focus on ethical labor standards, and we continually seek to incorporate eco-friendly materials into our collections. We believe in responsible fashion and encourage our customers to shop mindfully.
11. Can I subscribe to a newsletter?
Certainly! Subscribe to our newsletter to stay updated on the latest collections, exclusive offers, and style inspiration. You can easily sign up via our website, and we promise to respect your privacy.
12. Does Mirage offer gift cards?
Yes, we offer digital gift cards that make the perfect present. These can be sent directly to the recipient's email, allowing them to select their desired items from our exquisite collection.